FAQ

  1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the "Add To Cart"button and follow the simple steps to complete your order.We'll prepare your order and let you know when it's on its way!

  1. Payment to be confirmed:

Due to transaction delay or other reasons, at this time we haven't received your payment yet. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

 If we haven't received your payment within 20 days from the date you placed your order, we will automatically cancel your order.

  1. What should I do if I want to change the shipping address?

Please contact us. If the order has not shipped, we will update the address. We cannot change the delivery address after the order ships.

  1. View your order?

Your orders can be found in your Account >> My Orders. Simply log into your JCFL account and start from there.

  1. How do I add or remove items from my order?

Please note we can only change to another color/size with the same price.  Please contact us if the order is in an early stage of processing. We cannot change items after the order shipped.

  1. Payment Confirmed:

You have just paid for your order, we will process your order as soon as possible, Please be patient.

Processing:

An order status of "Processing"means your order has been entered into our system and has been sent to the warehouse to prepare shipment.

The order status will remain as "Processing" until shipment information been updated from the warehouse.

If your order status is still showing"Processing after 48 hours, it does not necessarily mean that something wrong with your order. It simply means your order is still in queue and waiting for dispatch.

- After you place the order: if any changes on stock you will receive a notification E-mail from us with a action required. Please check your email timely.

  1. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored