Return Policy

Our Return Policy

  1. Items shipped from JCFL can be returned within 30 days upon receipt.
  2. Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return. (We won't be able to take back the shirt for exchange or refund if it's been washed)
  3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted. Contact us:

Return Process

1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.

2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.

3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.

4.We will process your return in 1-3 business days of receipt of the package

How to get the refund?

By default, a refund goes to your original funding source.